Refund policy
Refund & Return Policy — Zenglow™ Australia
Thank you for supporting Zenglow™, where every item is handmade with care in our Brisbane studio.
We accept returns for store credit or exchange within 14 days of delivery (excludes custom/personalised items and sale items).
Eligibility for Returns
Your item must be:
- Unused, unworn and unwashed
- In original condition and packaging
- With proof of purchase
How to Start a Return
Email: store.zenglow@gmail.com
Provide your order number and photos if applicable.
Unauthorised returns will not be accepted.
For approved returns:
- You will receive instructions or a prepaid return label for faulty/damaged items.
Damaged or Incorrect Items
If your order arrives damaged, please:
- Take clear photos
- Email us within 24 hours
- We will replace or refund the item.
Refunds
Approved refunds are issued to your original payment method.
Please allow up to 14 business days for your bank to process it.
Non-Returnable Items
- Custom/personalised items
- Personal care items
If unsure, please contact us anytime.